Having partnered with LeoVegas for many years, we've trusted them by recommending their casino to our members. Over time, however, LeoVegas has increasingly made it difficult for their affiliate partners. They have introduced new terms unexpectedly and found excuses to terminate affiliate partnerships, untag the traffic and players sent over many years.
On Affiliate Guard Dog, LeoVegas's affiliate program is listed as having predatory terms and conditions, with numerous complaints about the program turning rogue, closing affiliate accounts, and seizing all the players sent.
Recently, we were required to undergo yet another KYC process with a very short deadline, despite having already completed one and no changes occurring since then (address, company info, names, country, bank, and owners all remain the same). Unlike other casinos we work with, LeoVegas is the only one harassing us with the excessive bureaucratic nonsense, thus I decided to question their policies. Undergoing another KYC, gathering all required documents, and completing it within just a few days is a significant task for a small organization like ours and I also questioned why the KYC process needed to be as complex and intrusive as it is. LeoVegas is not a bank, yet it acts like one towards its partners. In fact, not even our bank has subjected us to such bureaucracy.
After discussing with their affiliate team, I did actually complete the KYC form, as tedious and ridiculously time consuming as it is. However, having completed it, this was followed by even more nonsensical questions, which caused me to lose patience and give up. It didn't seem worth the hassle to deal with a casino that I had already lost interest in and that has become just another operator lowering RTP to make players pay for their compliance costs and one which I suspected would close our accounts at some point in the future through made up reasons either way.
As expected, LeoVegas did not care. They closed our accounts after many years of partnership as if it meant nothing.
I usually don't post complaints like this, but in my eyes, LeoVegas has shown itself to be untrustworthy. Out of all the brands I've worked with, including crypto operators, I've never been treated with such arrogance by any affiliate team. It's obvious to me that LeoVegas thinks they are untouchable. Owned by BetMGM and owners of Push Gaming, they are undoubtedly big, and maybe that's why they feel they don't need their affiliate partners anymore and can treat them like trash.
I wouldn't want to work with LeoVegas again even if I were asked to. The trust is lost, and long-term, I actually believe it's a dying brand that will struggle in the future in its attempt to please every single regulated market. Bending to their regulatory masters is costly, and someone has to pay, whether it's the players (through lower RTP), their affiliate partners (by closing their accounts), or both.
Your support is always appreciated, and I'm sure you understand our situation. We're not asking anyone to take any action or drop LeoVegas, but to all those who support us and find value in being a member here, you deserve to know.
Crazy casinos and corps out there mate. The appreciation from them shold be on place from promoting it here and this is not a small community.
BWB its quite well known and spread across, so one "word" said here might impact the wide audience, but some's doesn't think of it like that. Im sure you hook-up with better ones, or you did aleady and time will shows back to them how stupid they were 🙂
I am glad this is publicly uttered, and thanks for letting us know. Besides Leo and I do not mean to go off topic, but this is touching on a general matter with regards to lowered RTP as I feel a lot of casinos are going this route, and some of us players feel it in our gut that we are being ripped off by certain casinos due to this.
At the end of the day, its their loss, as mentioned BWB has a big following community and they missing out of future player referrals tbh. With that said, I am glad you did not budge or try to resolve it with them, because it's not worth selling your soul and the trust of your referred players to simply make a buck, you took a stand of "enough is enough" And for that I Salute you Daniel!
May many more good things and better CPA or Rev Share deals come your way in the future...
I stopped playing on Leovegas. My favorites slots are all 94% there and my sessions have been shit there.
There are so many other casinos out there, so this is a reason for me atleast to stop playing at leovegas. Thanks for letting us know mate
Leovegas did a crappy thing just recently. They were getting really strict with requiring documents on certain players. Then after players showing documents, they closed their accounts. This was mid last year. Then in december, they got purchased by a company (forgot name but american i believe), they let everyone open up their accounts, because they claimed they had missed to transfer their KYC list with registered customers (even the ones with closed accounts). At the same time they gave all opportunity to open again with a welcome bonus offer (we Only have this bonus in Sweden). So people open up, deposit money and start playing. 2 months after they run a check again and closed accounts. Imo its very careless, and furthermore its cheating, cuz they basically head Hunt players and get rid of the players that may potentielly win big. They arent as fair play as they try to be
Leovegas did a crappy thing just recently. They were getting really strict with requiring documents on certain players. Then after players showing documents, they closed their accounts. This was mid last year. Then in december, they got purchased by a company (forgot name but american i believe), they let everyone open up their accounts, because they claimed they had missed to transfer their KYC list with registered customers (even the ones with closed accounts). At the same time they gave all opportunity to open again with a welcome bonus offer (we Only have this bonus in Sweden). So people open up, deposit money and start playing. 2 months after they run a check again and closed accounts. Imo its very careless, and furthermore its cheating, cuz they basically head Hunt players and get rid of the players that may potentielly win big. They arent as fair play as they try to be.
And that John guy at leo, think he is a paragraph king, love to ruin it for players and so he can show how awesome his morals are. He likes to step on people. A complete deuche bag
Saw this post now, I could not almost believe what you said, very bad of them, I have had several messy KYC processes in my days of 12-13 year gambling which is a shady practice used by casinos in hope of the player cancel withdrawal and lose it.
This should be something maybe CG team can help with as LeoVegas is partnered and own 51 % of CG if I remember correctly.
Very sad to see they neglect smaller affiliates even if I’m sure your numbers to them should mean more.
To try to scam their partners like that removing people who should be linked to you and more. Sad to see :/ I will stop playing on there from now on if they don’t somehow come back and apologize and make it right.
I didn't ever play Las Vegas, maybe next time I will try it
Thanks for caring about community
This is shocking behaviour from Leo, but not surprising unfortunately. They went from a really great casino to a at very best average one. They later withdraw from the norwegian market (I'm from Norway), but the last 6 months approx before they left they changed in a negative way. Almost no bonuses, weird customer service, very slow and no norwegian support etc. They even closed my account completely randomly with no access to my funds. No explanation. Got it back after a while, but those stuff never happened before.. Reading your story only confirmes that they don't really care about players or affiliates anymore. As long as the money keeps pouring in...
I followed the case on Linkedin since I’m also an affiliate – though not with them – and nothing surprised me. You just have to look at the reviews and comments from other users. They’re trash, and trash needs to be exposed so that other affiliates don’t waste their time and money with them.
I remember them as a very good website, but that was years ago. Its a shame they went downhill.
@dreswede I play throught those bonus it just simple wager with you real money cash and you can take out everything . In Sweden LeoVegas haven't done anything wrong with the customer but I have to agree recently I hear a lot of bad stuff for LeoVegas.