LeoVegas Closed our Accounts & Partnership Terminated

Daniel · 2024-05-17T00:09:04Z

Having partnered with LeoVegas for many years, we've trusted them by recommending their casino to our members. Over time, however, LeoVegas has increasingly made it difficult for their affiliate partners. They have introduced new terms unexpectedly and found excuses to terminate affiliate partnerships, untag the traffic and players sent over many years. On Affiliate Guard Dog, LeoVegas's affiliate program is listed as having predatory terms and conditions, with numerous complaints about the program turning rogue, closing affiliate accounts, and seizing all the players sent. Recently, we were required to undergo yet another KYC process with a very short deadline, despite having already completed one and no changes occurring since then (address, company info, names, country, bank, and owners all remain the same). Unlike other casinos we work with, LeoVegas is the only one harassing us with the excessive bureaucratic nonsense, thus I decided to question their policies. Undergoing another KYC, gathering all required documents, and completing it within just a few days is a significant task for a small organization like ours and I also questioned why the KYC process needed to be as complex and intrusive as it is. LeoVegas is not a bank, yet it acts like one towards its partners. In fact, not even our bank has subjected us to such bureaucracy. After discussing with their affiliate team, I did actually complete the KYC form, as tedious and ridiculously time consuming as it is. However, having completed it, this was followed by even more nonsensical questions, which caused me to lose patience and give up. It didn't seem worth the hassle to deal with a casino that I had already lost interest in and that has become just another operator lowering RTP to make players pay for their compliance costs and one which I suspected would close our accounts at some point in the future through made up reasons either way. As expected, LeoVegas did not care. They closed our accounts after many years of partnership as if it meant nothing. I usually don't post complaints like this, but in my eyes, LeoVegas has shown itself to be untrustworthy. Out of all the brands I've worked with, including crypto operators, I've never been treated with such arrogance by any affiliate team. It's obvious to me that LeoVegas thinks they are untouchable. Owned by BetMGM and owners of Push Gaming, they are undoubtedly big, and maybe that's why they feel they don't need their affiliate partners anymore and can treat them like trash. I wouldn't want to work with LeoVegas again even if I were asked to. The trust is lost, and long-term, I actually believe it's a dying brand that will struggle in the future in its attempt to please every single regulated market. Bending to their regulatory masters is costly, and someone has to pay, whether it's the players (through lower RTP), their affiliate partners (by closing their accounts), or both. Your support is always appreciated, and I'm sure you understand our situation. We're not asking anyone to take any action or drop LeoVegas, but to all those who support us and find value in being a member here, you deserve to know.

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Dreswede

(@dreswede)

Posts: 73

Member

Honestly think that Push Gaming are falling downhill also. They are now owned ny leovegas. I was a big fan of push gaming, but i think they have become a sell out after being ”casino-owned” provider. Making horrible sequels such as retro sweets, wild swarm 2 and what else. I never trust any co-operates within the industry. And Leovegas is a bad one trying to control the market in a bad way, killing the possibilities even more for players

Posted : 30/01/2025 1:46 am

julesdub

(@julesdub)

Posts: 26

Member

Never had an account there - never will. Saying it since years, the only thing those shitty casinos achieve with their absolutely ridiculous behaviour is that they can watch all their current and also potential future customers leaving into the cryptocasino space. Its not even really fair to call some of them a simple cryptocasino, since you can play with fiat currency AND crypto, and they dont harrass you with KYC bullshit and they usually have the highest RTP slot versions, you get instant payouts usually.

I dont see a single benefit in playing on classic fiat currency casinos. Its an almost entirely negative experience. The only positive I can come up with, is that in a general sense, they SHOULD be more trustworthy. But as we are seeing here - not even a massive player like Leo Vegas can be taken seriously lmao

really. Fk them. Dont give them any money. And I didnt know that they own Push Gaming now...thats horrible. And also explains why we havent seen any major bangers from Push in recent times. Hopefully this changes.

Posted : 14/02/2025 1:20 pm

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