Important Information Regarding Online Casino Terms And Conditions
Before becoming a registered member and claiming a promotion at any online casino it is very important to read the terms and conditions. All online casinos have their own specific terms and conditions which can differ quite a lot from casino to casino, even between sister casinos.
Most of the casinos have a selection of campaigns their players can take advantage of – it may be offered as a welcome bonus for new members, through a loyalty program, as daily free spins, challenges, competitions, tournaments and even giveaways. All these types of offers almost always have terms and conditions attached to them. A casino may have two or more different welcome bonuses to choose from and which can have different setups when looking at wagering requirements, time limits, minimum deposit and so on.
Since the terms and conditions can vary so much between casinos and campaigns, players should always be on the safe side and make sure it’s understood what’s on offer.
By registering to an online casino the player accepts the rules stated by the casino, and if these rules are violated the casino may have the right to confiscate winnings and even close the account. Most problems and missunderstandings can be avoided by being well prepared. Below we will go through some general information about terms and conditions that may serve as a guide and hopefully help you navigate through the pitfalls.
At Bigwinboard.com we do our best to promote a healty way of gambling and by standing up for fair terms, something that unfortunately cannot be taken for granted in the casino industry. We want to ensure that players choosing any casino listed on our site gets the best igaming experiences possible, playing at safe, trustworthy and professional casinos.
As mentioned before, all online casinos need to protect themselves (and the players) by setting up rules listed in the terms and conditions. This cannot be avoided since regulators such as the Malta Gaming Authority and the UK Gambling Commission have certain demands that the casinos must abide. By registering to the casino the player agrees to accept these terms.
Using More Than One Account
When signing up to a new casino you will in most cases be asked to state your username, email address and password. More often than not you will also have to confirm that you have read and accepted the terms.
It’s free to register as a member and it’s of course possible to be a member at several casinos at the same time, but players are usually not allowed to have more than one account on one casino. To acquire access to the casino and it’s games, the player has to state his/her personal details and when accepting the terms and conditions during the registration process the player confirms that all information is correct and has understood that the casino reserves the right to deny and close down the account should any of the information be false, incomplete or wrong.
If a player would open a second account at a casino by entering false information, then chances are that the casino will close down the account. This often comes to surface when a withdrawal is requested by the player and by then it’s too late to remediate. Generally, most casinos won’t even allow multiple accounts connected by a shared unit, household or IP address. It’s not uncommon for players to register at a casino, forget about their account and register a new account later on, totally unbeknowst of the old account. A good idea can be to ask the support if all is clear before moving on to the next step.
KYC – Know Your Customer
When playing with real money players sometimes obviously get lucky and request a withdrawal. It’s usually at this point that players are approched by the casino with a KYC request – Know Your Customer.
KYC is a security measure required to be carried out by all MGA and UKGC licensed casinos to make sure players are who they claim to be. KYC is also used in banking and helps prevent money laundering, fraud and underage gambling.
At some casinos such as Videoslots, Thrills and Kaboo players can upload their documents at any point to have it verified even before requesting a withdrawal. This is a very appreciated service and something we see implemented by more and more casinos. It also means players won’t have to risk getting stuck at the withdrawal stage. If possible, we recommend all players to verfy their documents even before making a first deposit.
If the information stated during the registration process is wrong, it will be disclosed during the KYC. The casino will ask the player to send in all necessary documents to verify their account and payments will be held until verification has been completed. If the player fails to verify the account, the casino will likely confiscate the winnings and possibly close down the account.
Bad casinos abuse the KYC as a stalling method. They will ask players to send in complicated documents and hope for the player to get bored and reverse the withdrawal. This is another reason to only play on casinos listed on Bigwinboard.com.
Usually the casinos will ask for the following documents:
- ID (Driver License, Passport or ID-Card)
- Utility Bill – full name, addres and date should be fully visible
- Debit/Credit Cards – a photo of the front and back. If Skrill or Neteller is used, the casino will ask for a screenshot
- Bank Statement – the casino will ask for a internet bank screenshot of a suitable page.
The first withdrawal will usually take a bit longer than normal, but once verified withdrawals are often very fast.
Max Withdrawal & Slots Max Cap
Most casinos include withdrawal limits in their terms, but some do not. Casumo and Unibet are two casinos that don’t impose limits on withdrawals. The withdrawal limits can be very different from casino to casino but they’re usually so high most players won’t have to worry about it. For example, MrGreen has a withdrawal limit of €10,000 per month, LeoVegas €20,000 per month and Videoslots €30,000 per month. The limit may also be different depending on deposit method so always make sure to check the terms or FAQ if this is of importance.
No casino should ever impose limits on winnings from progressive jackpots! This money is not the casinos but is payed out by the game provider to the casino which then in turn should make the payment to the player. Casinos that impose withdrawal limits on progressive jackpots are predatory and will be blacklisted here.
When it comes to online slot, these are very often capped as well. A specific slot can have a different max win (exposure) potential depending on casino. With some games this max cap is built in and will say something like “win up to 2 500 000 coins” or “win up to 10,050x “.
Minimum Deposit Amount
Most casinos impose a minimum deposit rule as well. Casinos often require players to deposit a minimum amount for the welcome bonus to activate. If fail to do so, the player will be left without a bonus. The minimum amount can vary but is usually 10-20 EUR. Since welcome bonuses are a one time offer and often the most attractive of all promotions, it’s important to understand the terms before making a deposit.
Games Contributing Towards Wagering Requirements
If you want to know more about wagering and how it works, visit our article about Casino Wagering Requirements. Playing with casino bonuses offers players an advantage and a bit of an edge, which can be positive. But casino bonuses are also a common reason for disagreements, player complaints and even disputes. Players often fail to realize that they’re playing with the casinos money and that by doing so they have accepted a long list of terms and conditions. Good casinos will let minor honest mistakes slide, but be advised, the casinos hold every right to confiscate winnings if players should fail to adhere to the rules.
It’s important to know that almost all casinos have a list of games that are excluded from contributing towards wagering. When it comes to slots, they usually include games that can be used for bonus abusing (Wishmaster) or slots with an unusually high RTP. Less trustworthy casinos will force the player to keep track of all these slots manually so beware! Better casinos have implemented technical solutions to prevent players from playing excluded or bonus banned games. Most slots however contribute 100% towards wagering, while table games and live casino only contribute 10%.
Bonus Time Limits
Almost all bonuses and free spins offers have time limits. For bonuses the time limit is often longer than for free spins. Bonuses may come with a requirement stating it has to be wagered within a certain time frame of days or weeks. Free Spins, cashback and loyalty gifts usually have a shorter time frame and may even expire after as little as 48 hours.
Max Bonus Bet
When it comes to playing with a casino bonus, the max bet rule is another very common source for disputes. The max bet while playing with bonus funds is normally €5. We can’t stress enough how important it is to comply to this rule. Should you accidentally press the max bet button and happen to land a massive win, you can forget all about cashing out. Even if you would have a dead spin the casino still has reason enough to confiscate your winnings should you manage to wager the bonus.
Good casinos will let an honest mistake slide and some casinos, such as Videoslots, even have a max bonus bet protection, but always talk to support immediately would you happen to place a bet in breach of the bonus terms. The casino will most certainly go through your game history when requesting a withdrawal so better to be honest.
Also keep in mind that games with buy in features such as the one in White Rabbit by Big Time Gaming where it’s possible to buy the bonus may have specific rules which can be different from casino to casino.